Update 14 May 2024 - 5pm
Bonza has temporarily suspended services due to be operated up to and including Wednesday 29 May 2024. Discussions are currently underway regarding the ongoing viability of the business. We apologise to our customers who are impacted by this and we’re working as quickly as possible to determine a way forward that ensures there is ongoing competition in the Australian domestic aviation market.
The Administrators have established a hotline for customers to assist with queries. Phone: 03 8678 1600
Important information regarding your Bonza Holiday
Your existing hotel reservation (and other non-flight components) remain unaffected, in accordance with the terms and conditions of your booking. Cancellations of your booking are subject to our terms and conditions and you will only be entitled to a refund if AWAI receives from the hotel property or other supplier a waiver or refund of the amount paid (less any cancellation or similar charges by the supplier).
Any claims or questions in relation to Bonza flights need to be directed to Bonza, updates are being provided via their website.
If you haven’t done so yet, please inform us of your travel intentions so we can update the hotel (or other supplier) accordingly via this form.
If you have additional questions, please refer to the Bonza suspension FAQs.